Sometime you wonder how the minds of leaders were programmed to think, or should we say, not to think about the customer experience first. The blogosphere screams with stories of major brands being anti-social to the customer.
Check out this one: Want To Win Customers? Don’t Be Like A Wireless Carrier Posted July 11th, 2008 [...]

When people discuss all this “social stuff” it sounds like a different language to a lot of other people. The virtual world has a language all of its own. Learning a new language takes time, practice and understanding. Business leaders don’t typically have a lot of extra time to practice and understand a new language. [...]

You know what terms and phrases you WANT to market, but what is causing people to click through to your website? Here are a couple of tips that can help you blog smarter, leading to more click-throughs for your blog and better relevance where it matters.
Analytics - Google Analytics, Webtrends, Omniture, and many others [...]

I landed on another business website recently that need a blog update, bad. I would love to link to their site as an example of what not to do, but that wouldn’t be professional. Instead, I will start at the top and work my way down using that site as an example of [...]

Do a Google search on “blog optimization” and you will come away thinking search engines are the only ones who read blogs. It’s fascinating how the idea of optimization seems to ignore the land of the living. Don’t misread me, SEO is critical to your blog being found by the right readers. [...]

When it comes to blogging, blog post titles have a lot to do with how your blog is seen (and ranked) by the search engines. If all things were equal, clever titles would entice readers, but search engines neither look at blog posts equally, nor are they particularly clever. As hard as it might be, [...]

There are many ways to start and support a business blog, but to make your efforts productive, consider how your blog fits into your overall site.
Unfortunately, many business blogs are not truly integrated into a corporate Web site. They look like an afterthought, and optimization efforts suffer as a result. The very best business blogs [...]

If you’re new to business blogging and blog optimization, try developing a limited set of keywords that you can use frequently in your posts. General keywords won’t produce a satisfying search engine result. You’ll need to find descriptive keywords that lead your readers directly to your blog. It’s much better to reach a small [...]

There’s a nice interview with Matt Cutts on 4Holteliers.com. Matt Cutts is in charge of Google’s Web Spam team, and in the interview, he talks about using your Web site to reach your target customer. As a little bonus, the site has posted the 20-minute video version of the interview as well. It [...]