Zappos is one of the top retailers on the web, selling loads of shoes and building a stellar reputation for customer support. Great support has been a mantra of the organization since inception, and recent changes to the company marketing strategy simply reinforce this. Zappos is successful, because they embraced the web early [...]

Corporate internal communications have typically been a one way street, a way for the corporation to disseminate information to it’s body of employees quickly and conveniently. Traditionally, transparency is not a pilar of corporate internal communications. But thanks to blogging, and blog technology, corporate intranets are going two-way.
Thanks to RSS and blog technology, [...]